Here is how to follow your Wellbrim order from checkout to your door.
1. Order confirmation
Straight after you order, we send a confirmation email with your order number. If you cannot find it, check your spam folder or email us.
2. Processing
We prepare your order within 2–3 business days (Monday to Friday, excluding UK bank holidays).
3. Dispatch and tracking number
When your order is dispatched, we send a second email with your tracking number and a link to follow the parcel. You can also open the order status link in your confirmation email at any time.
4. Delivery
Transit takes 4–8 business days, so most orders arrive within 6–11 business days of the order date. See our Shipping Policy for full details.
Tracking not updating?
- Tracking can take 24–48 hours to show its first update after you receive the dispatch email.
- There can be a gap of a few days with no updates while a parcel travels to the UK and clears customs. This is normal.
- Once the parcel reaches the UK carrier, updates become more frequent.
Still need help?
If your tracking has not changed for 7 business days, or your order has not arrived within 11 business days, email contact@wellbrim.com with your order number. We will check with the carrier and get back to you within 24 hours, Monday to Friday.
Contact us
Wellbrim
Email: contact@wellbrim.com
Address: 210 Brixton Hill, London SW2 1HE, United Kingdom
Phone: +44 7451 256428
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM UK time (Europe/London)
We respond to emails within 24 hours (Mon–Fri).
Weekend messages are answered on Monday.